About connecting our communities!
Northumberland County has had to end the pilot project. The pilot transportation project was implemented to assess interest and demand for a regional transit service and to evaluate costs involved in delivering the service. It has been a challenge to manage transportation needs covering the many kms in the County, the lack of population density and the anticipated impact of the introduction of VIA Train 651.
How To Ride
- Click on ‘RIDE WITH US’ and ‘BUY RIDER CREDITS’.
- Click the Sign Up prompt (Blue font) or if you already have an account, click LOGIN.
- If you are registering, enter the required information then click the blue Sign Up button.
- Once logged in, click ‘BUY RIDER CREDITS’ (left of screen).
- Select Route Type then select the number of rides you would like to purchase.
- Click Checkout then enter your payment details and click Pay Now!
You are now officially connected and completed your purchase of rider credits! Expect an email confirmation within 24-48 hours of purchase!
You can fill out the form and your trip will be booked! You will receive an email confirmation of your booking and if we need more information from you, we will contact you.
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- Brighton: 46 Prince Edward Street Phone: 613-475-4190
- Campbellford: 174 Oliver Road Phone: 705-653-1411
- Cobourg: 1158 Division Street, Unit 2 Phone: 905-372-7356
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Following your initial registration and purchase of Rider Credits, you will be able to start using the Commuter Connect service within 24-48 hours. A Commuter Connect representative will contact you within this timeline to confirm the details of your registration and your likely travel routes when using the service. Gathering this information is an important part of the implementation of this pilot service, to ensure resources are aligned with demand. Once your registration is confirmed through this initial onboarding process, you will be able to buy additional Rider Credits on an ongoing basis and use these credits immediately.
Tickets are referred to as ‘Rider Credits’. One Rider Credit equals a single one-way trip.
When you are out of Rider Credits, you must buy more before you are able to access more rides.
The Unlimited Monthly Rider Credits are the only type of credit that is not transferable month over month. All other Rider Credits are transferable.
There are no physical tickets with Commuter Connect. You receive ‘digital rider credits’ that are accounted for by the driver when you access the shuttle.
Designated stops are located at:
Cobourg – Northumberland Mall Shelter (1111 Elgin St. West)
Port Hope – Carpool Lot (Philips Rd. & Wellington St.)
Oshawa – GO Station (915 Bloor St. West)
Commuter Connect has trained professional drivers with Class C and F licenses and all vehicles are routinely checked for maintenance and cleanliness.
Vehicles used by Commuter Connect and its passengers are insured by Eastern Charters in Oshawa.
Shuttles can be monitored using the Hop In app offered with Android and Apple mobile devices.
Download for Apple
Download for Google Play
Should there ever be a disruption of service or any delays, all Commuter Connect Riders and Users will be notified by email.
Providing feedback and reporting issues are important for any business or service. We appreciate all users of Commuter Connect that take the time to provide us with feedback on the service we provide, or to make us aware of an issue.
Please send all Commuter Connect feedback or report an issue to userhelp@hopintech.com.
To ensure you have a spot on the shuttle, please book your trip 48 hours in advance.
You can book your trip through the online form.
We understand plans change! You can modify, cancel or reschedule your booked trip by emailing userhelp@hopintech.com.
If you have missed your scheduled pickup, please contact us at userhelp@hopintech.com.
Yes. When registering for this service, riders are asked to confirm whether they will require accessible transit.
No. Unfortunately at this time, we do not have storage for bicycles.
No, there is not a senior’s discount at this time.
Frequently Asked Questions
Fees
| Rider Credits | Single Ride (one way) | 10 Ride | 20 Ride | Unlimited Monthly |
| Durham Line (Travel to the Oshawa GO station) | $13.00 | $118.00 | $226.00 | $416.00 |
CONTACT US
For inquiries about the Commuter Connect service, please contact Hop In Technologies:
userhelp@hopintech.com
(289) 800-9711
Please note: Calls & Emails will be responded to during regular business hours, Monday to Friday. Our response times are based on volume of inquiries, however we do strive to respond within one hour of receiving your message.
