Cobourg, ON – July 3, 2024—Northumberland County Council has made the decision to conclude the Commuter Connect pilot service, effective August 2, 2024. This decision follows a comprehensive evaluation of the pilot service, which began in September 2022, connecting Northumberland residents to the Oshawa GO Station.
“I know for the loyal riders who depend on this shuttle bus service this will be disappointing news. The decision to discontinue the Commuter Connect service was not made lightly,” states Warden Brian Ostrander. “Northumberland County launched this program as a pilot to assess the interest and demand for a regional transit service, and to evaluate the costs involved in delivering it. Unfortunately, due to low ridership numbers and the cost to subsidize the rider service, we have determined that the operation will not be sustainable beyond the pilot phase.”
In December 2023, the Northumberland Line—connecting residents between Campbellford, Brighton, Colborne, and Cobourg—was discontinued due to low ridership interest and costs associated with operation. At that time, County Council extended the timelines for evaluation of the the Durham Line—the more active line—to determine if a reduced service would be more financially sustainable.
Council approved an extension of funding until 2026, pending a review of updated trends in June 2024 to confirm financial feasibility. Based on this June review, which noted continued low ridership and a high cost to subsidize the service, it was determined that the operation was no longer sustainable. Discontinuation of the Durham Line, with service to the Oshawa GO station, represents the conclusion of all Commuter Connect pilot transportation services.
The 18-month pilot, in partnership with Metrolinx, was implemented to determine the logistical feasibility and ridership demand for establishing a full-time transit network connecting Northumberland communities with each other and with GO Transit services. The project generated insights that will help inform future potential transportation programs in Northumberland County.
“We appreciate the support and feedback from all our riders during this pilot project,” states Director of Strategic Initiatives Dan Borowec. “Ridership participation has been invaluable in understanding local transportation needs, and we will continue to investigate alternative transportation options in Northumberland County for residents, workers, and employers.”
Developing transportation infrastructure to strengthen connections between local communities – along with neighbouring regional transit systems – is a key priority identified in Northumberland County’s Transportation Master Plan. In 2022, the County partnered with Hop In Technologies, a transportation logistics provider, to coordinate the Commuter Connect pilot, scheduling weekday bus service. In addition to operating the online portal for rider ticket purchases, Hop In also coordinated bus service delivery with Community Care Northumberland to provide bus services within Northumberland, and with Eastern Charters to deliver services along the Durham route, taking passengers directly to the Oshawa GO and back again to Northumberland.
“The logistical support provided by Hop In technologies enabled us to deliver a schedule with multiple stops each day to meet the transportation needs of commuters,” adds Borowec. “We are grateful for the exceptional customer service and rider experience delivered by Community Care Northumberland and Eastern Charters. Their on-time, friendly, and reliable service delivery helped get our riders safely to where they needed to go every day.”
Riders impacted by the conclusion of the Commuter Connect pilot program can redeem any unused rider credits for a full refund by visiting commuterconnect.ca. Any unused rider credits will be automatically refunded after August 2, 2024.
For questions around the schedule or to redeem unused credits, rider can call email: userhelp@hopintech.com or call (289) 800-9711
For questions about this 18-month transit pilot and the decision to conclude this service, please email communications@northumberland.ca.
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For more information:
Kate Campbell
Director, Communications
Northumberland County
Phone: 905-372-3329 x2335
Email: campbellk@northumberland.ca
Web: Northumberland.ca
About Northumberland County
Located on the traditional territory of the Mississauga, Northumberland County is a thriving community just one hour east of Toronto along Highway 401, with easy access to urban centres to the north, east and west. As the upper tier level of municipal government for the region, Northumberland County’s vision is to bring together people, partnerships and possibilities for a strong and vibrant Northumberland. Our community includes seven distinct yet complementary municipalities, with County Council comprised of the Mayors of each of these member municipalities:
• Township of Alnwick/Haldimand
• Municipality of Brighton
• Town of Cobourg
• Township of Cramahe
• Township of Hamilton
• Municipality of Port Hope
• Municipality of Trent Hills
